J B Garrett From Oregon City
|Rob and Chris were great, Best Service I have ever had! They cleaned my stove, showed me a better way to clean the glass door on my stove and even repaired a small section of flashing on my chimney. Both guys were extremly knowledgable.|
James Webb Wood Village OR
|Thank you very much! The job is Perfect! My 83 year old grandmother that lives with me was very happy and thankful for his hard work. We are very lucky to have such an upstanding company in our community and look forward to chances to recomend your work.
I have scheduled the inspection and I am sure it will pass with flying colors.
Thank you again for your services and we will be calling you again for all our service and upgrade needs in the future.
Debbie From Welches OR
|JP is very Knowledgeable, has a great work ethic and cares about his customers. He installed our stove four years ago and recently helped identify and fix an issue with the draft. He is efficient, fair and a guy with integrity. I highly reccomend JP and Custom Stove Installations.|
Emma from Sandy
|These people were fantastic from start to finish. When I purchased my wood stove I was given two business cards - one for Custom Stove Installation and one for another company. I called CSI (Custom Stove) and JP came out the next morning. I called the other company twice - once I left a voice message (no response) and the second time spoke with a person who said another person would call me back (never did hear from them). JP was on time and prepared. He took his time, made sure I understood everything and even suggested a way I could saveabout half the installation cost by placing the new wood stove in another location. Actually, I chose the more expensive route because I wanted the new stove to still be centrally located. This was a very complicated installation, in that he was dealing with a manufactured home that had another, separate roof over the top of it. I wanted to have the stove kept in the central kitchen area, so he was working with the ceiling, the outer roof of the manufactured home, plus the complete roof over the top of that. JP wrote up estimates for everything. We agreed on what would be done and went forward. They took care of securing the required permits and of picking up the new stove from the store. The day of the installation, they arrived just a little ahead of time, had my new stove with them, and went to work. In short order they removed the old stove and placed it in the back of my truck, at my request. Removed the packing from the new stove - kept the mess cleaned up as they went - brought the new stove in and placed it on the pad. JP thoroughly cleaned chimneys and serviced and cleaned my pellet stove. His associate worked on the installation of the wood stove. I mean, these guys were efficient! JP left mid-day to meet other commitments, but his associate stayed until after 6:00 pm to be sure everything that could be done, was done. They put a new chimney cap on, cut holes in the roofs and ceilings, connected the new chimney portion between the stove top and the ceiling, and, also, installed an air outlet. They had to drill through a marble pad to install the air outlet, which entailed crawling under the house (tight quarters). Because of the additional hole that needed to be cut in the ceiling, JP custom made a metal plate which very, very nicely covered everything. It was necessary for him to come back at a later date for this portion of the job. But again - excellent communication - did everything he promised he would. Then he took the extra step of painting over each of the metal screws so the entire chimney was evenly painted black! His motto is definitely "do it right the first time!" I gave his name to a friend of mine, who needed a chimney cleaned - same rave reviews. I will definitely call him the next time I need stove or chimney work done!|
Eric from Portland
|Could you please pass on to JP that I really appreciate all his help and his willingness to lock up after me while I ran off to work, and that the job he did on the hearth plate is fantastic|
Cheryle from Amboy
I wanted to take a moment to express how impressed I was with the level of service I recieved from Eric. He came out on a service call to clean my chimney and besides doing a fantastic job his customed service was excellent. He called to let me know he would probably be a little later than what I was told, he was efficient and thourough, he went out of his way to help me with a problem and seccured my chimney collar.
In this day of dwindling customer service it was very refreshing to have this level of service.
Evelyn from Vancouver
I just want to say that J.P. did a very good job re-venting my pellet stove. He was on time, did a verry good and clean job. I look forward to seeing him again in the spring for my pellet stove cleaning and service.
Thanks again J.P.,
Harvey from Woodland
Tom from Vancouver
Steve from Vancouver
|Thank you. We were very happy with the customer service your company offered. Also, JP is someone we will recommend in the future and be glad to have out again in the future.|